Privacy Policy Statement

What Information Do We Collect?

Personal information refers to any data that can directly or indirectly identify you. This includes anonymous data linked to identifiable information. It does not include irreversibly anonymized or aggregated data that cannot identify you. We collect only the information necessary to comply with legal obligations, manage our business, and provide the services you request.

We collect information when you register on our site, place an order, subscribe to our newsletter, or respond to surveys. Information collected may include your name, email address, mailing address, and phone number. You may also browse our site anonymously.

What Do We Use Your Information For?

The information you provide is used for the purposes stated at the time of collection and as permitted by law. Specific uses include:

• Personalizing your experience and responding to your needs.
• Improving our website and shopping experience.
• Enhancing customer service by effectively addressing support requests.
• Processing transactions, executing payments, and delivering products or services.
• Administering promotions, surveys, or other site features.
• Sending periodic emails regarding your orders, updates, and related product information.

Legal Basis for Processing Personal Information

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

• 1. With your consent (GDPR Article 6 (1)(a)).
• 2. For contract performance or pre-contractual steps (GDPR Article 6 (1)(b)).
• 3. To comply with legal obligations (GDPR Article 6 (1)(c)).
• 4. For legitimate interests pursued by us (GDPR Article 6 (1)(f)).

You may withdraw your consent at any time by contacting us. This will not affect the lawfulness of prior processing based on consent.

Your Rights

We strive to ensure your data is accurate and up to date. You have the right to:

• Access, correct, or delete your data.
• Restrict or object to further processing.
• Receive your data in a standard format and transfer it to a third party where feasible.
• Lodge complaints with data protection authorities.

To protect your information, we may request details to confirm your identity before processing your requests. Some laws may restrict or deny such requests.

How Do We Protect Your Information?

We implement strong security measures, including:

• Secure Socket Layer (SSL) encryption for sensitive information.
• Restricted access to payment data.
• Daily security scans of our website.

Passwords should be strong and unique. Avoid reusing credentials across platforms. Your private payment information is not stored on our servers after transactions.

Do We Use Cookies?

Yes, we use cookies to improve your experience by:

• Remembering items in your shopping cart.
• Saving your preferences for future visits.
• Analyzing site traffic and interactions.

Third-party services like Google Analytics help us understand user engagement but do not associate data with individual users. You can manage cookie settings through your browser. Note that disabling cookies may limit some site functions.

Do We Disclose Any Information to Outside Parties?

We do not sell or trade your personal information. Trusted third parties who assist in operations and service delivery may have access to your data under confidentiality agreements. We may disclose information to comply with legal obligations or protect our rights and safety.

How Long Do We Retain Your Information?

Personal information is retained only as long as necessary for outlined purposes or as required by applicable laws.

Third-Party Links

Our website may include links to third-party services, which have independent privacy policies. We are not responsible for the content or practices of these external sites. Feedback about third-party links is welcome.

Terms and Conditions

Please review our Terms and Conditions for additional details on website use, disclaimers, and liability limitations.

Changes to Our Privacy Policy

Updates to this policy will be posted on this page, along with the modification date.

Contact Us

If you have questions or wish to exercise your rights, please contact us via email at contact@alcadrone.com.