Welcome to our FAQ page! Here, you’ll find answers about ordering, shipping, payment, and our FPV/Drone products. Contact us if you have more questions.
How Do I Place My Order?
To order, note the model and quantity you want and contact us via email at contact@alcadrone.com or call us. We’ll help finalize your purchase.
Can I Order via Smartphone or Tablet?
Yes! You can browse and contact us to place orders directly from any mobile device.
How Long Will It Take to Process My Order?
We process orders in 1-2 business days before shipping.
Can I Cancel or Change My Order?
Contact us immediately if your order hasn’t shipped yet. Quick processing means changes aren’t always possible.
What Payment Methods Are Accepted?
We accept PayPal, credit/debit cards, and Bitcoin (BTC).
Are My Payments Secure?
Yes, we use secure encryption to protect your transactions. See our Privacy Policy.
Will I Have to Pay Any Sales Tax?
Taxes or customs fees are determined by your country. Customers handle these charges and any related shipping fees for refused parcels.
Do You Ship to My Country?
Yes, we ship worldwide.
How Much Does Shipping Cost?
Shipping costs depend on your location and can be calculated after contacting us.
How Long Does Delivery Take?
Standard Shipping: 2-4 weeks.
Express Shipping: 3-5 business days. Busy seasons may cause delays.
How Can I Track My Order?
You’ll receive an email with tracking details after shipment. Allow 24 hours for activation.
What Drone Parts Do You Sell?
We offer motors, ESCs, flight controllers, FPV cameras, transmitters, batteries, chargers, propellers, and frames.
Do You Offer Custom Parts?
No, but we stock a wide range of ready-made parts to meet most needs.
What Is Your Return Policy?
Returns are accepted within 30 days for unused items. Visit our Returns and Warranty for details.
Do You Provide Drone Assembly Help?
Yes, our team offers guidance for assembly and repair. Contact us for assistance.
How Do I Update My Drone’s Firmware?
Follow the manufacturer’s instructions via their app or software.
What Should I Do If My Drone Malfunctions?
Check propellers, calibration, and batteries. If issues persist, contact our support team.
Contact Us
For more help:
We’re here to help!
Have a question or need assistance? We're here to help. Whether you're looking for the right part or need support with an order, feel free to reach out.
We’ll get back to you as soon as possible.
